Refund policy
Return Window
We offer a 3-day return to 30 days policy, sometimes it's defend on product. which means you have 3-30 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, unopened, and in the same condition as received
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It must be in its original packaging
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You must provide a receipt or proof of purchase
To initiate a return, please contact us at:
📧 contact@mrlyf.com
Returns must be requested before sending the product back. Items sent without prior approval will not be accepted.
Once your return request is approved, we will share:
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Return instructions
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The return shipping details
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect product, contact us right away so we can evaluate the issue and resolve it quickly.
Non-Returnable Items
Due to the nature of wellness and personal care products, the following items cannot be returned:
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Opened or used personal care / wellness oils
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Sale items
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Gift cards
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Custom or personalised products
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Hazardous or flammable items
If you’re unsure about your item, feel free to reach out before purchasing.
Exchanges
The fastest way to receive a different product is to:
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Request a return (if eligible)
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Place a new order separately once the return is approved
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Conditions:
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Product must be unused, unopened, and in original packaging
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Proof of purchase is required
Refunds
Once we receive and inspect your return:
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You will be notified of approval or rejection
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Approved refunds are processed to the original payment method within 10 business days
Please note:
Banks or payment providers may take additional time to reflect the refund.
Order Cancellations
Orders can be cancelled only within 15 minutes of placing the order.
After this window, cancellations are not possible as processing begins immediately.